Frequently Asked Questions
Are your pieces waterproof and tarnish resistant?
- Yes! Our entire collection is designed to be waterproof, long lasting, and hypoallergenic so you can wear them every day with confidence.
How do I know my ring size?
- Our teardrop ring comes in standard sizing. If you aren't sure of your fit, we recommend using a standard at home ring sizing method before ordering!
How will I know when my order ships?
- Once your order has been processed and dispatched, you will receive a confirmation email with your tracking details.
Can I return or exchange my order?
- All sales are final. Due to hygiene, safety, and the nature of our products, we do not accept returns or exchanges. If your order arrives damaged or incorrect, please reach out to us at hellokavenaire@gmail.com within 24 hours of delivery with photos so we can assist you!
When do you process and fulfill orders?
- Our fulfillment schedule runs from Sunday to Tuesday, with a standard processing window of 3–5 days before your order ships out.
Where is my order?
- We will keep you updated via email! You will receive an order confirmation when you place your order, followed by a shipping notification once it leaves us. If you can't find them, please check your spam or promotions folder.
How can I contact support?
- If you have any questions or issues with your order, feel free to reach out to us at hellokavenaire@gmail.com and our team will be happy to assist you!